RIGHT OF WITHDRAWAL:
Should the customer be dissatisfied with the product or should products be sent that do not conform to what was ordered, the customer has the right to withdraw from the contract without specifying a reason within 14 days of receipt of the products. The right of withdrawal may only be exercised by the person who made the purchase (the invoice holder), not by other persons who may have received the delivery.
The return of products is subject to acceptance by Ibi Cosmetics in Parabiago. To make a return, please contact our customer service with the following information:
- First name
- Order reference number
He will then send the product to Ibi Cosmetics in Parabiago. The shipping address is as follows:
Via Crispi, 17, Parabiago
20015 - Parabiago (MI)
Returns of purchased items will not be accepted unless the above procedure has been carried out. We recommend sending the package containing the returned products by registered mail with return receipt.
Ibi accepts no responsibility for products sent back.
CONDITIONS FOR ACCEPTING THE RETURN:
To accept the return, we must ensure that the product has not been used and has not been damaged in any way. Returned products must be shipped within 14 days from the date of delivery of the order in their original packaging or, if damaged, in packaging of equivalent size and strength. We will only refund the return if all these conditions are met. Transport and handling costs will not be refunded.
SHIPPING COSTS OF RETURNS:
In the event that you wish to withdraw from a purchase, the shipping costs for the return of the product shall be borne by the customer. Even in the event that a product is returned for final return, replacement or exchange because it does not conform to what was requested or due to intrinsic defectiveness (always in relation to unused products), the cost of returning the product shall be borne by the customer. Once we have verified the nature of the return and accepted the claim, the cost of returning the product, if defective or damaged, will be borne by Ibi Cosmetics.
Once we have received the return and checked that all requirements have been met, we will send an e-mail confirming acceptance to the customer and we will then credit the amount paid back to the credit card used by the customer to pay for the products. For credit card purchases, the time it takes to see the refund will depend on your credit institution. The value date of the re-credit will in any case be the same as that of the debit.