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Shipping policy
Shipping Costs
Shipping is available only within Italy.
During the promotional period from November 20 to December 1, the shipping cost is €3.90 per order.
Delivery Times
We aim to deliver your products within 1–2 business days (excluding hard-to-reach areas) after receiving your order, excluding Saturdays and Sundays. We cannot guarantee these delivery times during certain periods of the year (holidays, Black Friday, etc.), in the event of courier strikes, or due to force majeure (weather conditions). We recommend always checking that the delivery address you entered is correct before confirming your order.
Payment Methods
Payment can be made via:
Visa, Mastercard, American Express, Maestro, iDEAL, Bancontact, Shop Pay, Apple Pay, Google Pay, PayPal, or bank transfer.
When you place an order and provide your payment details, your credit card information is protected from unauthorized access through encrypted SSL data transfer and is not accessible to third parties.
Bank details for payment by bank transfer:
Recipient: Pidielle Spa
IBAN: IT49T0100520200000000003621
Purpose of payment: MOOD – order number – First and Last Name
Invoice
Once the order has been placed, the customer may request an invoice from our customer service by writing to mood@moodme.store, specifying the billing details and the order number for which the invoice is requested.
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